Insurance, made human

Insurance, made human

Zurich insurance · 2025 · UX Research & Product Design

2

2

2

benchmarking tracks

End-to-end

End-to-end

End-to-end

product design

Mobile-first

Mobile-first

Mobile-first

insurance experience

An end-to-end pet insurance concept built around trust.

I translated competitive research into a warm mobile experience, from brand direction to onboarding and interface design.

white and brown long fur cat

Scope of Work

Scope of Work

UX Strategy

Insurance

Research

End-to-end Design

01 — Discovery

02 — Research

KEY RESEARCH INSIGHT

Pet insurance is a category where emotional tone and simplicity matter more than feature completeness.

03 — Methods

Competitive visual benchmarking · UX & flow benchmarking · Moodboard · Information architecture · User flows · Wireframing

04 — Design

05 — Validation

06 — Outcomes