Making finance clear

Making finance clear

Morabanc · 2025 · Strategic UX Research & Design

3

3

3

friction moments

End-to-end

End-to-end

End-to-end

experience strategy

Planned

Planned

Planned

usability validation

Three critical moments of friction identified.

I led research synthesis and experience strategy to help people compare banking products with confidence.

Scope of Work

Scope of Work

Strategic Design

Behavioral Research

Service Design

B2B

01 — Discovery

02 — Research

KEY RESEARCH INSIGHT

In banking contexts, clarity and confidence outweigh marketing language.

03 — Methods

Research synthesis · Persona · Journey mapping · Emotional curve analysis · Validation planning

04 — Design

05 — Validation

06 — Outcomes