Morabanc · 2025 · Strategic UX Research & Design
friction moments
experience strategy
usability validation
Three critical moments of friction identified.
I led research synthesis and experience strategy to help people compare banking products with confidence.

Strategic Design
Behavioral Research
Service Design
B2B
01 — Discovery

02 — Research
KEY RESEARCH INSIGHT
In banking contexts, clarity and confidence outweigh marketing language.

03 — Methods
Research synthesis · Persona · Journey mapping · Emotional curve analysis · Validation planning
04 — Design
05 — Validation
06 — Outcomes




